Tuesday, December 24, 2013

2013: The year we all went 'mobile'


This year was the year we all went mobile. And we're not just talking smartphones and tablets.

We're talking mobile workforces staying connected in and out of the office and using their devices for work and play.

We're talking mobile data, stored in the cloud; and mobile corporate structures trying to adapt to the new age of data sharing, collaboration and crowdsourcing.

Mobile didn't simply refer to a gadget, but to a state of mind.

New paradigm 

And this new mobility, powered by the roll-out of faster 4G networks, brought many challenges as well as opportunities for business.

David Chan, director of the information leadership network at Cass Business School in London, believes that networked mobiles have caused a fundamental shift in our behaviour - the way we shop, work, create and interact - but that many businesses failed to adapt to this new paradigm.

The demise of traditional High Street retailers, such as HMV, Blockbuster and Jessops, in the face of the online shopping revolution was a case in point.

"This was the year we began to realise the limitations of our current mindset," says Mr Chan. "We still follow a Newtonian model - we see businesses as machines we can control.

"We need to move to a more organic organisation - senior managers have to learn to let go. Agility and innovation are not compatible with this old mindset."

This failure to adopt more fluid, situational management structures results in major IT failures, he argues, from the botched launch of "Obamacare" health insurance in the US, to the online banking breakdowns suffered by Royal Bank of Scotland and its subsidiaries, Ulster Bank and NatWest.

"The world is moving so fast our grand IT plans are almost obsolete before they've even been started," he says. Damian Saunders, a cloud networking director at Florida-based virtualisation and software company Citrix Systems, agrees.

Speaking to Technology of Business reporter Paul Rubens in November, he said: "I take a contentious view and say that IT outages are rarely to do with technology. There's normally a role that technology plays in the outage, but when I look at the root cause, by far the greatest cause is people and processes."

In other words, not updating software or not testing systems sufficiently. This year exposed the limitations of our creaking technology infrastructures, our legacy computer systems, and our outmoded managerial thinking.

Sharing generation

In 2013, powerful smartphones equipped with accelerometers, GPS navigation systems, high-definition cameras, clocks and wireless connectivity, began to be used in all sorts of innovative ways.

Fiona Graham reported in July on how a California Institute of Technology (Caltech) team created an app, CrowdShake, that can turn a smartphone into a simple seismometer capable of detecting vibrations from earthquakes.

By sharing data amongst a community of users, early warning systems like this can potentially save lives.

In other features, we explored how personal healthcare went mobile, with smartphones now measuring our heart rates, blood pressure and calories burned, recording data we can upload, visualise, share and learn from.

This trend towards sharing and collaboration challenged the traditional corporate desire to command and control.

Crowdsourcing, engineering and science expertise accelerated a number of projects, from DNA analysis to app design.

Data tsunami

Meanwhile, microchipped objects capable of recording and sharing data wirelessly, and working in combination with smart analytical software, began to accelerate our understanding of how the "internet of things" was changing the world around us.

From pills that text you once you've taken them, to home heating systems that can be controlled remotely by mobile phone, connectivity opened up a myriad of new possibilities.

But all these digital sensors have led to an exponential increase in data, requiring storage, protection from prying eyes, and practical analysis.

"Big data" became a catch-all phrase covering a multitude of topics, but boiled down to smart ways to make this data truly useful.

Clever software drew shapes from the data blizzard, enabling firefighters to identify the most risk prone areas of a city; the police to spot patterns of behaviour that led to the arrest of criminals; and financial institutions to mine audio recordings for potentially fraudulent conversations. 

Security threat

The business impact of the US National Security Agency's Prism digital surveillance scheme, as revealed by Edward Snowden's leaked documents, warrants a feature all to itself.

But in short, business confidence in the confidentiality of corporate data and the security of cloud-based data storage services took a real battering in 2013.

Cyber security and the threats from extortionist hackers, intellectual property thieves and fraudsters, rose swiftly up the agenda for most companies.

And the rapid rise of mobile helped exacerbate these concerns, as IT managers struggled to enforce security protocols governing their use.

Samsung's Knox platform offered one encrypted, password-protected solution to the problem, whereby a walled-off section of the smartphone could be controlled and protected by the employer, leaving the rest of the employee's phone free for Angry Birds and indiscreet conversations.

Perhaps the last word should go to Gartner's Steve Prentice, who showed admirable prescience in January.

"More cloud computing, services and storage. More mobile devices with more apps, more games, more browsing, more shopping and more sharing with our 'friends' on social media. All of which increases the demand for bandwidth, faster speed and universal coverage," he said.

"And with the marketing muscle of big corporations in support, countless millions of machines (from simple sensors to jet engines) will join the digital conversation, building the internet of everything, delivering an accelerating flow of data and the consequent demand for advanced analytics." That was 2013: the year we all went mobile.

Monday, December 23, 2013

Apple Strikes iPhone Deal With China Mobile

The technology giant looks set to supercharge sales of the iPhone as it gets access to China Mobile's 750 million customers.
The cheaper 5C model was seen as an attempt to appeal to China
Apple has finally secured a deal to bring the iPhone to China Mobile, the world's biggest network, opening the door to a massive sales boost. The state-owned network has more than 750 million subscribers.

The latest iPhone 5S and 5C will go on sale in the country from January 17 with analysts forecasting a sales surge of anywhere between 10 and 25 million over the next year.

China's granting of 4G licences earlier this month is thought to have helped the deal as the faster network is compatible with the iPhone. In a statement promoting the deal, Apple and China Mobile said they were "excited" to finally be working together. Apple CEO Tim Cook said: "Apple has enormous respect for China Mobile and we are excited to begin working together. China is an extremely important market for Apple and our partnership with China Mobile presents us the opportunity to bring iPhone to the customers of the world's largest network." While popular around the world, the iPhone has faced tough competition in China from cheaper Android smartphones made by the likes of Samsung. Collectively, Android phones far outsell iPhone models. Apple's cheaper 5C model, released earlier this year, was widely seen as an attempt to crack the Chinese market. :: Watch Sky News live on television, on Sky channel 501, Virgin Media channel 602, Freeview channel 82 and Freesat channel 202.

Sunday, December 8, 2013

Samsung retries botched update to Galaxy S3 smartphone

Samsung has started again to roll out an update to its Galaxy S3 smartphone, weeks after a botched attempt angered users.
Some S3 owners were left with devices that drained battery quickly, would suddenly freeze, or were "bricked" altogether.
The update was to give users version 4.3 of the Android operating system - also known as Jelly Bean.
"We are sorry for the inconvenience this has caused," the company said.
A statement explained: "The fix for the issues with Galaxy S3 Jelly Bean 4.3 upgrade has begun rolling out to selected users in the UK, and will continue to do so.
"Specific upgrade schedules will vary by mobile operators. Please check your phone for the upgrade."
Samsung was unable to give more precise details on who the "selected" users were, or when the problem would be fully resolved for all.
'How much longer?'
Users in the UK and US appeared to be worst affected by the problems, which began last month.
Samsung was forced to temporarily suspend its upgrade service after a flood of complaints on social media - with the length of time it has taken to fix being the most common complaint.
"We have paid a lot of money for this phone," wrote Tushar Dass on Facebook. "I don't think we deserve this treatment."
Another, Jim Lovett-Dalley, added: "How much longer must we wait for a working phone, Samsung? Been over two weeks now. I'm paying £27 a month for a phone that's about as useful as a chocolate teapot."
Enthusiasts and bloggers speculated that the update may have been rushed out to ensure compatibility with the recently released Galaxy Gear smartwatch.


Apple ordered to re-write 'inaccurate' Samsung statement

Apple has 48 hours to re-write a statement on its website relating to its design rights dispute with Samsung, UK judges have ruled.
Apple was forced on 18 October to publish a message making it clear that Samsung had not infringed the iPad's registered design.
However Samsung complained the statement Apple had posted did not comply with the court order.
Judges agreed and have told Apple it must be removed within 24 hours.
A new, compliant version must then be posted.
Michael Beloff QC, representing Apple, told judges that the company had thought that it had complied with the court order.
"It's not designed to punish," he said.
"It's not designed to make us grovel. The only purpose must be to dispel commercial uncertainty."
He asked that the company be given 14 days to post the replacement - but the request was firmly denied.
Lord Justice Longmore told Mr Beloff: "We are just amazed that you cannot put the right notice up at the same time as you take the other one down."
One of the other judges, Sir Robin Jacob, added: "I would like to see the head of Apple [Tim Cook] make an affidavit about why that is such a technical difficulty for the Apple company."
Apple told the BBC it did not want to comment further.
'Horse's mouth'
Samsung complained that the notice posted by Apple was "inaccurate and misleading" because it added comments about other rulings in Germany and the US that had gone in the iPad-maker's favour.
"This has received enormous publicity and has perpetuated confusion as to Samsung's entitlement to market the Galaxy tablet computers in issue," a Samsung lawyer said in a written statement to judges.
"It has created the impression that the UK court is out of step with other courts."
The UK's ruling applies to the whole of the EU.
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The court order is the latest twist in an ongoing legal saga involving the two companies.
Apple brought the case to the UK courts, alleging that Samsung's Galaxy Tab 10 had infringed the design of its iPad.
But in July, Judge Colin Birss disagreed on the grounds that Samsung's product was not as "cool".
His ruling meant that Apple was denied the opportunity to impose a sales ban on Samsung's products.
Apple was unsuccessful in appealing the ruling, and was ordered to place a notice on its website, newspapers and magazines explaining that Samsung had not infringed its designs.
The intention, judges said, was not to make Apple "grovel", but to remove "commercial uncertainty" surrounding Samsung's products.
"A consumer might well think: 'I had better not buy a Samsung - maybe it's illegal and if I buy one it may not be supported'," Sir Robin said.
"Apple itself must (having created the confusion) make the position clear: that it acknowledges that the court has decided that that these Samsung products do not infringe its registered design.
"The acknowledgement must come from the horse's mouth."

Samsung pulls Galaxy S3 update after complaints

Samsung has suspended a software update that upgraded UK-based Galaxy S3 owners to version 4.3 of the Android operating system - also known as Jelly Bean.
The download first became available about a fortnight ago, but subsequently some users began complaining of numerous problems.
These included faster than normal battery drain, some apps refusing to work and alarms failing to trigger.
The firm said it was now investigating the matter.
"We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility," it added in a statement.
Several users posted messages on Samsung's UK Facebook page to complain that the firm had taken this long to act.
"Samsung keep telling us that they will let us know as soon as they find a fix, but in the meantime I am left with a phone that is next to useless," wrote one owner, Dylan Barlow, to the BBC.
The Galaxy S3 was first released in May 2012 running Android 4.0. Although it was later updated to 4.1, users were never offered the 4.2 upgrade - making the latest release the first for the handset since the start of the year.
The SamMobile news blog noted that one of the reasons for the firm to have released the upgrade at this point would have been to allow the phone to be compatible with its new Galaxy Gear smartwatch.
Another site, Android Police, has also revealed that the US network AT&T has pulled the 4.3 update for subscribers who own the newer S4 handsets, but has not yet released a statement.
This is not the first time such upgrades have caused issues,
In February, Vodafone UK and 3 Austria recommended iPhone 4S owners delayed an upgrade to Apple's iOS 6.1 operating system after complaints that some handsets were having problems making calls and connecting to the internet.
Days later the US firm released a new version of the software that fixed the problems.

Wednesday, December 4, 2013

BlackBerry stock declines as the company’s innovation disappoints

Background
BlackBerry, the Canadian-based smartphone company, was considered a pioneer in the industry for many years. However, in recent years, the company’s fortunes turned and deteriorated rapidly. As entrants such as Apple and Samsung launched innovative technologies that revolutionized the smartphone, BlackBerry seemed to fall behind, quickly losing consumer appeal. Hopes for a turnaround in the troubled company’s prospects have dwindled, as shares now trade around $6 compared to their 2008 peak of roughly $145 per share. BlackBerry’s story provides some useful lessons for investors interested in the cellular handset industry. BlackBerry is a member of the iShares North American Tech-Multimedia Networking ETF (IGN), which tracks the performance of the S&P North American Technology Multimedia Networking Index.

BlackBerry falls behind
The chart above shows shipments of handsets that have a BlackBerry operating system. Over the timeframe considered, smartphone unit sales have more than doubled from a rate of less than 500 million per year to over 1 billion per year. However, despite the expanding market, the tide did raise all ships, as BlackBerry’s handset sales have plummeted from approximately 50 million units per year to less than 20 million—a 60% decline.
BlackBerry appeared to suffer from a loss of consumer interest as newer smartphones from competitors such as Apple or Android offered unique experiences, more features, and the expectation for continued innovation. BlackBerry, however, relied too heavily on its email and messaging platform as well as its physical QWERTY keyboard, which many users continue to swear by. The important lesson for investors is that consumer tastes can shift rapidly—especially for tech gadgets. To maintain market share and sales, companies must continually innovate their consumer tech products and sustain their appeal. Plus, smart operators sustain sales by creating switching costs, which make it more complicated for consumers to switch from one device to another. BlackBerry did have limited success in creating switching costs with its proprietary messaging and email systems. But the effort was insufficient to offset the lag in bringing consumers new and exciting devices.